West Gorton Medical Centre - How to make an appointment to see your doctor or nurse at the surgery

Noticeboard

Dr Protheroe

Dr Protheroe will be leaving the practice at the end of August. It is with much sadness that we wish her goodbye. She has been a fantastic part of the team for the last 13 years and we wish her all the very best in her future career.

If Dr Protheroe is your named GP the other doctors at the practice will take responsibility for your care in her absence.

Appointments

Home Visits

Telephone Advice

Appointments

We offer three types of appointments:

Pre-bookable appointments - these are for patients to use when forward planning is essential ie because of other commitments or because the doctor or nurse has asked you to return in a number of days/weeks for review of your condition.
Same day appointments - these are for all urgent problems and for routine problems where you will be able to phone the surgery in the morning and be seen later the same day.
Telephone consultations - these are an alternative to visiting the surgery and examples of when they could be used are to discuss:- results; changes of medication; ongoing sick notes; minor illnesses etc.

If you require a same day appointment and all our slots have been taken then you will be offered a same day appointment at one of Primary Care Manchester's hub sites. These are local surgeries who offer extra appointments seven days a week for those patients who have an urgent need to see a doctor on the day. They also offer weekend appointments if preferred.

If you are not prepared to travel to one of these sites then you will be offered the next available appointment with a doctor at this surgery but this may not be for several days.

You can make an appointment to see your doctor by asking at the desk or telephoning 223 5226 and we now also offer appointment booking on line. Please contact reception to register for this service.

We encourage patients to see the doctor with whom they are registered. However, should you wish to see one of the other doctors in the practice please request this at the time of making your appointment.

The practice will endeavour to comply with your request but it may not always be possible to do so. Where we find it is not possible to comply with your request, an explanation will be offered. Please let us know if you decide not to attend for your appointment, so that it can be given to someone else.

Extended Hours

We offer two late evening sessions of appointments per week.

We hope that these will benefit our patients who find it difficult to visit us during the course of the normal working day.

The late evening sessions will usually be on Monday and Tuesday evenings commencing at 6.30 pm.

If you would particularly like one of these appointment slots please make our receptionists aware of this.

Home Visits

If you require a home visit, please notify the surgery before 10.00am so that the doctors can plan their rounds. Please give the receptionist as much information as possible to enable the doctors to allocate priority to home visits.

Remember that we can offer you a far better service at the surgery, so please help us to keep home visits to a minimum. Please telephone 223 5226.

Telephone Advice

Some matters can be dealt with over the telephone. The practice now offers telephone consultations each day. These are an alternative to visiting the surgery and examples of when they could be used are to discuss results; changes of medication; ongoing sick notes; minor illnesses etc.

If you would like to book a telephone consultation please ring 223 5226 and speak to a member of the reception staff. However, if the telephone consultation slots are not available or are fully booked you will be given the opportunity to phone back between 11.30 am and 12 noon on 223 5226 to speak to your doctor. (The receptionist may ask you for your phone number so that your doctor can phone you back when they are free.)