Suggestions & Complaints
We invite your suggestions to improve the service you receive. We provide a suggestions box in the waiting room for this purpose, please feel free to use it.
We run a practice-based complaints procedure to help us deal swiftly with problems as they occur. Complaints can be made by telephone, in person or in writing. We will make every effort to attend to your complaints promptly.
If you have a complaint about a doctor or a member of staff, please inform Mrs Jefferson, the practice manager.
We hope that if you have a probem you will use our complaints procedure. We believe that this will give us the best chance of putting things right and will give us an opportunity to improve our service.
However should you feel you need to contact someone else instead then please contact the NHS Commissioning Board on 0300 3112233 or write to them at PO Box 16738, Redditch, B97 9PT or e-mail them at firstname.lastname@example.org