We Aim To Provide...
- The best possible medical care and highest quality of service
- A speedy and courteous service
- Prompt answering of the telephone
- Names of members of staff with whom you are dealing
- Non-urgent appointments with a doctor within 2 working days
- Appointments for urgent problems on same day with an available doctor
- Your home visits as soon as reasonably possible
- EMERGENCY out-of-hours access to medical care
- An efficient service for repeat prescriptions which will be available for collection within 2 working days
- Information and answers to questions about your health, in particular:
- any illness and its treatment
-possible side effects of medication
-the natural development of the illness
-any proposed investigations
-any other relevant information
- A prompt start to all surgeries and clinics. Please appreciate that delay is sometimes unavoidable, but when this happens we will keep you informed
- Prompt and accurate information regarding your test results
- A full and quick response to any complaints
- The right to see your health records subject to limitations in the law. These will be kept confidential at all times.
You Can Help Us To Provide An Effective Service by...
- Treating members of the practice team with courtesy and respect - just as they will treat you
- Keeping appointments and being on time or giving as much notice as possible if you wish to cancel or alter an appointment
- Coming to the surgery whenever possible and only requesting a home visit if you are not well enough to get to the surgery
- Asking for home visits before 10.00am whenever possible
- Requesting out-of-hours visits only where truly necessary (please leave a light on at night)
- Remembering an appointment is for one person only; please book appropriately if more than one person needs to be seen
- Informing the practice of any change of address or circumstances and making sure the practice has your telephone number
- Making requests for repeat prescriptions in good time
We welcome your views on the quality and type of service provided by this practice and by other health facilities. If you have any comments please let us know by speaking or writing to us.