Removal Of Patients
The majority of our patients treat the surgery staff with respect and are very appreciative of the services we provide. Unfortunately a small minority of patients abuse the services provided and are rude and abusive to staff. Where this occurs the practice procedure is to write to those patients concerned and inform them that a repeat of this behaviour would lead to removal from the practice list.
In the case of actual violence to a member of staff the practice procedure is to report the incident to the Police and arrange immediate removal from the practice list.