Urgent appointments
To request an urgent appointment that does not require emergency care, during opening times:
- phone us on 0161 223 5226
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 0161 223 5226
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Telephone advice
Some matters can be dealt with over the telephone. The practice now offers telephone consultations each day. These are an alternative to visiting the surgery and examples of when they could be used are to discuss results; changes of medication; minor illnesses etc.
If you would like to book a telephone consultation please ring 0161 223 5226 and speak to a member of the reception staff. These appointments are pre-bookable and it very unlikely a doctor will call you back the same day, unless you have an urgent medical problem.
We can only book an telephone consultation if you tell the receptionist why you need a call back. The doctors will not call you back if you don’t give a reason.
Evening and Weekend Appointments
The practice is a member of Gorton and Levenshulme Primary Care Network (PCN). The PCN offers appointments on weekday evenings from 6.30pm to 8.00pm and on Saturday mornings.
The PCN works with Central Manchester Networks to provide these appointments. The appointments are available at 3 practices in the PCN.
- West Gorton Medical Centre
- West Point Medical Centre
- Hawthorn Medical Centre
The appointment may be with a doctor you have not seen before. The doctor will have access to your medical record. We will receive details of your consultation.
Please ask the reception staff if one of these appointments would be convenient for you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 0161 223 5226 during opening times
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you require a home visit, please notify the surgery before 11:30am, so that the doctors can plan their rounds. Please give the receptionist as much information as possible to enable the doctors to allocate priority to home visits.
Doctors will usually only visit housebound patients or palliative care patients. We will not provide home visits for children or young people.
We can offer you a far better service at the surgery, so please help us to keep home visits to a minimum and attend the surgery.
